Alpha Moving and Storage reviews all of their policies, and addressed this client’s concern (as listed on movers.com) with promptness and professionalism:
“They were very professional and it was painless. Everything went smoothly and their pricing was on the high side and I got a few supplies, so they added an extra fee that we weren't expecting. I guess it's normal between movers, but I think it wasn't laid out properly, how much material they were going to use. I wasn't expecting it to be that for the materials they used to prepare the packing. The customer service was very good though, it is a very good company. My advice to future customers would be to be careful with the packing material. They should give you a better estimate on the materials because the moving price was $2,000 and the materials was $1,000 so the total cost of the materials was 1/3 of the whole moving cost, which I think is too high. Approximate Moving Inventory: Bedroom - Bed, Queen 1, Dresser /Vanity Bch 1, Bed, Single/Hollywood 2, Dresser, Single 3, Night Table 2, Bookshelves Section 10, Box, Large 15, Rug, Small 1, Box, Small 70, Wardrobe, Large 1, Kitchen - Box, Small 10, Chair, High 4, Living Room - Bookcase 2, Plasma TV, 30 inches to 49 inches 1, Chair, Arm 1, Chair, Occasional 3, Chair, Rocker 1, Fireplace Equipment 1, Tables, Dropl/Occasional 6, Piano, Baby Gr/Upr 1, Piano, Bench 1, TV, Console 2, Piano, Spinet/Console 1, Misc. - Bicycle 2, Suitcase 4, Clothes Basket 5, Filing Cabinet 2 doors 1, Filing Cabinet 4 door 1, Folding Chairs 4, Toolchest, Small 3, Folding Cot 1, Trash Can 3, Wastepaper Basket 3, Metal Shelves 1, Porch and Outdoor - BBQ Grill Small 1, Chairs, Wood 5, Ladder, 6' Step 1, Table, Large 1”
“They were very professional and it was painless. Everything went smoothly and their pricing was on the high side and I got a few supplies, so they added an extra fee that we weren't expecting. I guess it's normal between movers, but I think it wasn't laid out properly, how much material they were going to use. I wasn't expecting it to be that for the materials they used to prepare the packing. The customer service was very good though, it is a very good company. My advice to future customers would be to be careful with the packing material. They should give you a better estimate on the materials because the moving price was $2,000 and the materials was $1,000 so the total cost of the materials was 1/3 of the whole moving cost, which I think is too high. Approximate Moving Inventory: Bedroom - Bed, Queen 1, Dresser /Vanity Bch 1, Bed, Single/Hollywood 2, Dresser, Single 3, Night Table 2, Bookshelves Section 10, Box, Large 15, Rug, Small 1, Box, Small 70, Wardrobe, Large 1, Kitchen - Box, Small 10, Chair, High 4, Living Room - Bookcase 2, Plasma TV, 30 inches to 49 inches 1, Chair, Arm 1, Chair, Occasional 3, Chair, Rocker 1, Fireplace Equipment 1, Tables, Dropl/Occasional 6, Piano, Baby Gr/Upr 1, Piano, Bench 1, TV, Console 2, Piano, Spinet/Console 1, Misc. - Bicycle 2, Suitcase 4, Clothes Basket 5, Filing Cabinet 2 doors 1, Filing Cabinet 4 door 1, Folding Chairs 4, Toolchest, Small 3, Folding Cot 1, Trash Can 3, Wastepaper Basket 3, Metal Shelves 1, Porch and Outdoor - BBQ Grill Small 1, Chairs, Wood 5, Ladder, 6' Step 1, Table, Large 1”